Shipping policy

Shipping Policy – Elisa Maison

At Elisa Maison, we aim to provide a smooth and reliable delivery experience for all our customers.

Below you will find information regarding order processing, delivery times, and shipping conditions.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday).

Orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking information.

Orders placed before 9:00 PM (local time) may begin processing on the same business day.

Delivery Times

Our estimated delivery timeframe consists of handling time and transit time.

Estimated total delivery time:
4–10 business days

Handling time:
1–2 business days

Transit time:
3–8 business days (depending on destination and carrier)

Delivery times may vary due to:

  • local carrier operations

  • customs procedures

  • weather conditions

  • unforeseen logistical delays

While we aim to deliver within the estimated timeframe, exact delivery dates cannot always be guaranteed.

Shipping Options

We currently offer Standard Shipping on all orders.

Shipping is free on all orders.
No additional shipping fees will be charged at checkout.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.

You can use this information to monitor the delivery status of your order.

Important Information

Shipping begins once your order has been confirmed and dispatched.

Some orders may require additional verification for security purposes.

For higher-value orders, signature confirmation may be required upon delivery.

Please ensure that all shipping information provided at checkout is accurate and complete.

Elisa Maison is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

International Shipping

Elisa Maison operates from The Netherlands and serves customers internationally, including Australia and other regions.

Shipping times may vary depending on the destination country and local carrier conditions.

Contact

If you have any questions regarding your order or our shipping policy, please contact our customer support team.

Email: info@elisamaison.com
Phone: +31 6 48900443

Our customer support team aims to respond within 24–48 business hours.