Terms of service

Terms of Service – Elisa Maison

Overview

This website is operated by Elisa Maison. Throughout the site, the terms “we”, “us”, and “our” refer to Elisa Maison.

Elisa Maison offers this website, including all information, tools, and services available from this site, to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, vendors, and contributors of content.

If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in your country of residence or that you have obtained permission for any minor dependents to use this website.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

Any violation of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions across various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

3. Accuracy, Completeness and Timeliness of Information

We do not guarantee that all information on this website is accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify website content at any time but are not obligated to update any information.

4. Modifications to Services and Prices

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service or any product at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.

5. Products

Certain products may be available exclusively online through the website and may have limited quantities.

Products are subject to return or exchange according to our Return & Exchange Policy.

We strive to display product images and colours as accurately as possible, but we cannot guarantee that your device will display colours exactly as they appear.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction.

6. Billing and Account Information

We reserve the right to refuse or cancel any order placed with us.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your information so we can complete your transactions and contact you when necessary.

7. Shipping and Delivery

Orders are typically processed within 1–2 business days.

Estimated delivery times are 4–10 business days, depending on the destination and shipping carrier.

Shipping times may vary due to customs procedures, courier delays, or other circumstances beyond our control.

For complete details, please refer to our Shipping Policy.

8. Third-Party Tools and Links

We may provide access to third-party tools or links that we neither monitor nor control.

We are not responsible for any third-party websites, content, products, or services.

Use of such tools or links is entirely at your own risk.

9. User Comments, Feedback and Submissions

If you send ideas, suggestions, feedback, or other materials to us, you agree that we may use them without restriction.

We have no obligation to maintain comments in confidence, pay compensation, or respond.

You agree that your submissions will not violate any law or the rights of third parties.

10. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

Occasionally, information on our site may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct any errors and to update information or cancel orders if information is inaccurate at any time.

12. Prohibited Uses

You are prohibited from using the website:

  • For unlawful purposes

  • To violate intellectual property rights

  • To harass, abuse, or discriminate

  • To upload malicious code or viruses

  • To collect personal data unlawfully

  • For spam, phishing, scraping, or fraudulent activity

  • To interfere with website security or operations

Violation of these rules may result in termination of your access to the Service.

13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available” without warranties of any kind to the fullest extent permitted by law.

Elisa Maison shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

14. Indemnification

You agree to indemnify and hold harmless Elisa Maison and its affiliates from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

16. Termination

These Terms remain effective unless terminated by either you or us.

We may terminate your access immediately if you violate any provision of these Terms.

17. Entire Agreement

These Terms, together with all policies posted on this site, constitute the entire agreement between you and Elisa Maison.

18. Governing Law

These Terms are governed by and interpreted in accordance with the laws of The Netherlands, while respecting applicable international consumer protection laws where required.

19. Changes to Terms

We reserve the right to update or revise these Terms at any time.

Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.

20. Contact Information

Elisa Maison
Operated by M.R – Commerce

Registered Address:
Albardastraat 27
3119PA Schiedam
The Netherlands

Email: info@elisamaison.com
Phone: +31 6 48900443

Chamber of Commerce (KVK): 86875086
VAT Number: NL004320397B17

Our customer support team aims to respond within 24–48 business hours.